OneTrip vs Uber Eats
Uber Eats gives you access to its audience, but takes a commission on every order and keeps the customer relationship. OneTrip is an alternative to Uber Eats: your own online store, where you keep your customers, your data and your margins - with delivery and marketing handled for you. Here’s how they differ - and which one fits your business.
Uber Eats offers immediate discovery to its audience, but at the cost of a commission on every order - and it’s Uber Eats, not you, that owns the customer and their data. OneTrip is your own store: you keep your customers, your data and your margins for a clear flat plan, but bringing in your traffic is up to you. The two are complementary: Uber Eats for discovery, OneTrip to build loyalty with your customers and protect your margins.
Talk to an expert| Feature | OneTrip | Uber Eats |
|---|---|---|
| Your own store, under your brand | Yours | A listing in their app |
| Your customers and your data belong to you | Uber Eats owns them | |
| No per-order commission | Clear flat plan | Per-order commission |
| Predictable fees | All included | ~Commissions + variable fees |
| Control over your brand and experience | ||
| Direct customer relationship (marketing, loyalty) | ||
| Full grocery catalogue | ~Limited selection | |
| Product listing and digitization handled for you | Done for you | ~Limited onboarding |
| Marketing and promotions that are yours | Paid visibility in their app | |
| Loyalty program | Included | |
| Store optimized for local SEO | Optimized for local | You depend on their app |
| Built-in audience and discovery | ~You bring your customers | The app’s audience |
| Ready for shopping via AI assistants (ChatGPT, etc.) | Ready | ~Depends on the platform |
Your store vs a listing
On Uber Eats, your grocery store is one listing among hundreds, in an app you don’t control. With OneTrip, you have your own store under your brand: you decide the experience, which products get featured and how customers discover you.
Commissions and margins
Uber Eats takes a commission on every order, which directly cuts into grocery margins that are already tight. OneTrip works on a clear flat plan, with no per-order commission - what you sell stays yours.
Who owns the customer?
On Uber Eats, the customer and their data - contact details, purchase history - belong to the platform. That data is essential for building loyalty: without it, you can’t follow up with a customer, send targeted promotions or run a loyalty program. With OneTrip, your customers and their data are yours - you can retain them, follow up and build a lasting relationship.
Discovery vs loyalty
The strength of marketplaces is their audience: they can bring you new customers fast. OneTrip helps you keep those customers and bring them back to your own store. The two aren’t mutually exclusive: many grocery stores use them side by side, then move their best customers to their own store to protect their margins.
When to choose OneTrip
- You want your own store and to keep your customers
- You want to protect your margins, with no per-order commission
- You want a direct relationship (marketing, loyalty)
- You want control over your brand and experience
When to choose Uber Eats
- You want immediate access to Uber Eats’s audience
- You accept paying a commission on every order
- You’re not (yet) looking to own the customer relationship
- You want to test delivery without setting anything up
Frequently asked questions
Does OneTrip replace Uber Eats?
OneTrip is your own online store. You can use it instead of Uber Eats or alongside it - many grocery stores do both.
What’s the difference between OneTrip and Uber Eats?
On Uber Eats, you pay a per-order commission and the platform owns the customer and their data. With OneTrip, you have your own store: you keep your customers, your data and your margins.
Can I use OneTrip and Uber Eats at the same time?
Yes, the two are complementary: keep Uber Eats for discovery and use OneTrip to build loyalty with your customers and protect your margins on repeat orders.
Does OneTrip handle delivery?
Yes. Local delivery is handled, with no per-order commission.
Will I keep my customers and my margins with OneTrip?
Yes. On your OneTrip store there is no per-order commission, and your customers and their data belong to you - you can build loyalty with them directly.
See what OneTrip would do for your store
A 10-minute call, no commitment, to see if OneTrip is right for you.